Contact our support team at or you may reach us by phone from 9 am-5 pm (ET) – Monday to Friday.
Manuals & Parts List:
Wintex Maintenance Tips
Wintex Client Repair Request Form
Please send any questions with as much information as possible to help our team. We try to analyze any support first via email or phone support. Videos and photos are very helpful to speed up any support question.
RMA (Repair & Inspection Report Client Request)
Interactive PDF: save PDF to your computer and insert the required information. Please send to email@example.com and insert a printed report with the item sent for service.Wintex Repair Request Form
To view downloads please view our Client Login Area
Before Sending in a Product for Repair
Please fill out our Client Repair Request Form and send the completed form with your product to speed up the process.Sensefly Repair Request Form
The senseFly library at my.senseFly.com is a great resource tool to maximize the use of your UAV/Drone and will answer most of your questions thoroughly and quickly.
Submit a Support Request by e-mail Support@CartoCanada.ca.
- Access SenseFly Support here: https://sensefly.zendesk.com/hc/en-us
Never used my.senseFly before?
- Log in using your existing username (email address you registered the drone) and password.
(Note: If your username is not currently a valid email address, you will be asked to update this.)
Problems logging in?
Please contact our support team in the interim: Support@CartoCanada.ca
Need to re-download your software?
All our customers have access to senseFly’s secured download section, from which they can download various software such as eMotion, PostFlight Suite, autopilot firmware updates.To update your Sequoia firmware, click here.
Battery Care and SafetysenseFly Battery Care & Safety Guide
Extended WarrantysenseFly Extended Waranty Packs
For PIX4D spatial data processing software support, workshops and tutorials, click here.
For Agisoft tutorials, click here.