Contact our support team at or you may reach us by phone from 9 am-5 pm (ET) – Monday to Friday.
Before Sending in a Product for Repair
Please fill out our Client Repair Request Form and send the completed form with your product to speed up the process.Sensefly Repair Request Form
The senseFly library at my.senseFly.com is a great resource tool to maximize the use of your UAV/Drone and will answer most of your questions thoroughly and quickly.
Submit a Support Request by e-mail firstname.lastname@example.org.
- Access SenseFly Support here: https://sensefly.zendesk.com/hc/en-us
- Log in using your existing username (email address you registered the drone) and password.
(Note: If your username is not currently a valid email address, you will be asked to update this.)Problems logging in?
Please contact our support team in the interim: email@example.com
Need to re-download your software?
All our customers have access to senseFly’s secured download section, from which they can download various software such as eMotion, PostFlight Suite, autopilot firmware updates.To update your Sequoia firmware, click here.
Battery Care and SafetysenseFly Battery Care & Safety Guide
Extended WarrantysenseFly Extended Waranty Packs
For PIX4D spatial data processing software support, workshops and tutorials, click here.
For Agisoft tutorials, click here.
Manuals & Parts List:Honda Gx160 – Manual Wintex 1000 – Parts List Wintex 1000s – Parts List Wintex 2000 – Parts List Wintex 3000 – Parts List
Wintex Maintenance TipsWintex 1000 – Winter Maintenance Installation – Wiring Wintex 2000 – Depth Settings
Wintex Client Repair Request Form
RMA (Repair & Inspection Report Client Request)
Interactive PDF: save PDF to your computer and insert the required information. Please send to firstname.lastname@example.org and insert a printed report with the item sent for service.Wintex Repair Request Form
To view downloads please view our Client Login Area