Contact our support team at or you may reach us by phone from 9 am-5 pm – Monday to Friday.
Before Sending in a Product for Repair
Please fill out our Client Repair Request Form and send the completed form with your product to speed up the process.Client Repair Request Form
The senseFly library at my.senseFly.com is great resource tool to maximize the use of your UAV/Drone and will answer most of your questions thoroughly and quickly.senseFly FAQ
Submit a Support Request by e-mail firstname.lastname@example.org.
- Access my.senseFly here: https://my.sensefly.com/index/login.html
Never used my.senseFly before?
- Log in using your existing username (email address you registered the drone) and password.
(Note: If your username is not currently a valid email address, you will be asked to update this.)
Problems logging in?
Please contact our support team in the interim: email@example.com
Need to re-download your software?
All our customers have access to senseFly’s secured download section, from which they can download various software such as eMotion, PostFlight Suite, autopilot firmware updates.To update your Sequoia firmware, click here.
Battery Care and SafetysenseFly Battery Care & Safety Guide
Extended WarrantysenseFly Extended Waranty Packs
For PIX4D workshops and tutorials, click here.
To view downloads please view our Client Login Area