Before Sending in a Product for Repair
Please fill out our Client Repair Request Form and send the completed form with your product to speed up the process.
senseFly Support Questions:
The senseFly library at my.senseFly.com is a great resource tool to maximize the use of your Drone and will answer most of your questions thoroughly and quickly.
Submit a Support Request by e-mail Support@CartoCanada.ca.
Access SenseFly Support here: https://sensefly.zendesk.com/hc/en-us
Never used my.senseFly before or have problems logging in?
All our customers have access to senseFly’s secured download section, from which they can download various software such as eMotion, PostFlight Suite, autopilot firmware updates.To update your Sequoia firmware, click here.
Log in using your existing username (email address you registered the drone) and password.
(Note: If your username is not currently a valid email address, you will be asked to update this.)
Please contact our support team in the interim: Support@CartoCanada.ca