Contact our support team at  or you may reach us by phone from 9 am-5 pm (ET) – Monday to Friday. 

Wintex Support

Manuals & Parts List:

Honda Gx160 – Manual

Wintex 1000 – Parts List

Wintex 1000s – Parts List

Wintex 2000 – Parts List

Wintex 3000 – Parts List

Wintex Maintenance Tips

Wintex 1000 – Winter Maintenance

Installation – Wiring

Wintex 2000 – Depth Settings

Wintex Client Repair Request Form

Please send any questions with as much information as possible to help our team. We try to analyze any support first via email or phone support. Videos and photos are very helpful to speed up any support question.

RMA (Repair & Inspection Report Client Request)

Interactive PDF: save PDF to your computer and insert the required information. Please send to and insert a printed report with the item sent for service.

Wintex Repair Request Form

Additional Downloads

To view downloads please view our Client Login Area

SenseFly Support

Before Sending in a Product for Repair

Please fill out our Client Repair Request Form and send the completed form with your product to speed up the process.

Sensefly Repair Request Form

Support Questions

The senseFly library at is a great resource tool to maximize the use of your UAV/Drone and will answer most of your questions thoroughly and quickly.

Submit a Support Request by e-mail

SenseFly support

Never used my.senseFly before?

  • Log in using your existing username (email address you registered the drone) and password.

(Note: If your username is not currently a valid email address, you will be asked to update this.)

Problems logging in?

Please contact our support team in the interim:

Need to re-download your software?

All our customers have access to senseFly’s secured download section, from which they can download various software such as eMotion, PostFlight Suite, autopilot firmware updates.To update your Sequoia firmware, click here.

Battery Care and Safety

senseFly Battery Care & Safety Guide

Extended Warranty

senseFly Extended Waranty Packs

PIX4D Support

For PIX4D spatial data processing software support, workshops and tutorials, click here.

Agisoft Support

For Agisoft tutorials, click here.